Unibet sportsbook is one of the most admired and longstanding online bookmakers in the world. It offers bettors sleek design, innovative features and exceptional mobile betting. Having established itself in the Nordics and then further afield in Europe, Unibet has continued its expansion to America by offering its site to customers in several states where US sports betting sites are legal. Despite Unibet sportsbook already catering to over 100 countries, its US expansion means there will be a significant influx of new customers placing wagers on their favourite sports.
So what better time for our betting experts at Bookmakers.com to assess the sportsbook and give old and new bettors all the information they need to know about this iconic sportsbook?
The first thing they need to know about Unibet sportsbook is how the site caters to everyone’s tastes. It offers markets on a complete range of sports so everyone can find a wager to place. You can place those wagers in an excellent range of currencies that reflect the sportsbook’s global reach. Your betting experience will be boosted by betting features like incredibly inclusive live streaming and the slightly less impressive bet builder.
Still, our team also found some glaring weaknesses, which are quite surprising with such a popular sportsbook. The customer support section is not up to the standards that we expect of such a huge company, and customers may feel aggrieved by the long wait times and strange site mapping. In addition, thin coverage in areas like baseball betting will not help the sportsbook grow in America.
Overall, though, Unibet is one of the most comprehensive sportsbooks on offer. This is the bookmaker for you if you look for top functionality, features and markets without any frills. Read our Unibet review to learn everything you need to know about the sportsbook before clicking one of our links and signing up.
Unibet Pros and Cons
Live streaming suite is among the best in the industry
You have the choice to bet in 17 different currencies
Bet builder allows up to 12 wagers on one slip
It's available in over 100 countries
Live chat customer support isn't very user friendly
Unibet is a name synonymous with the online sports gambling world, and for good reason. Its sleek design, great mobile features and huge range of sports markets to choose from around world make it the choice for millions of bettors. Live streaming of the likes of soccer, tennis and basketball only help it appeal to more punters the world over.
Unibet are regarded as one of the best betting sites available, and it’s easy to see why. Their website is slick, pleasing on the eye and easy to use. And they also have markets on sports that other sites don’t, which makes it the complete site for online betting. Customers will be hard pressed to find a site that offers a more comprehensive stats section that can help win bets.
Unibet started in 1997 but quickly moved from offering betting via telephone to the online market with the launch of its online sportsbook in 1999. Since then, Unibet has become hugely popular and hosts millions of gamblers each year. Following years of acquisitions, Unibet formed the Kindred Group to oversee all its gambling sites, including the original sportsbook.
Since starting as a UK sports betting site over two decades ago, Unibet sport has expanded to become a truly international operation. As a part of its global coverage, the site holds licenses with the strictest and most-respected regulators in the world. Unibet has full licenses with the UK Gambling Commission (UKGC), Malta Gaming Authority (MGA) and local licenses in the US, Sweden and elsewhere.
In short, the site is one of the most licensed in the world and passing the standards of so many regulatory bodies should illustrate the security it can offer customers.
Unibet Promo Codes
You may be familiar with the concept of entering unique sets of numbers and letters to reward yourself with items online. Sportsbooks take this same concept and use it to reward customers with bonuses for their betting. This can come in the form of free bets, boosted odds and more.
If you aren’t familiar with betting promo codes, let us use an example to explain. Say Unibet online sportsbook is offering bettors a £10 fee bet ( €, $, or equivalent in other accepted currencies), with the Unibet bonus code FREE10BET. If you enter this bonus code when trying to deposit at the sportsbook, you will be rewarded with a £10 free bet. Please note that the code above is just an example, so don’t rush off to try to use it.
For up-to-date offers, visit the Unibet site by clicking any link in this review. There you will find the most recent promo codes and the ones applicable to your country. Here are some standard promo code bonuses sportsbooks use to give you an idea of what you can expect to find.
- Exclusive: Usually given to new customers, these promo codes provide rewards for specific groups. - Sport-Specific: A bonus that can only be used on a specific sports market, such as an exclusive cricket betting bonus. - Bet Specific: This code will give you a bonus to use on a specified betting type, for example, an accumulator. - Casino Promo: Sometimes Unibet runs offers for its well-known casino, and these codes will give you bonuses to use at that site. - Free Bet: Entering this type of code will give you a free bet to place on sports markets at the site.
Promo codes are just one way in which sportsbooks can reward you. There are rewards you can redeem just by visiting the site or by opting into offers, with no need for a unique promo code.
Sportsbooks need a constant stream of new customers to stay afloat. So if you register to a sportsbook for the first time, it will likely reward you for doing so. This is called a welcome bonus offer, where the sportsbook will offer lucrative betting offers and rewards to entice new players to sign up. For you, it provides a boost to kick-start your betting.
Typically, there will be a few conditions you have to pass, such as deposit minimums. They are usually requirements you would pass without even realising. However, when it comes to cashing out, most bonuses will be subject to wagering requirements. These are the times you need to play through bonus money before it is eligible to withdraw. So always read the bonus offer terms and conditions on the bookmaker’s website before committing your money.
Unibet online sportsbook tries to provide an excellent experience for all its global customers, so these offers change between countries. To at least give you a taste of what to expect, below are the most common welcome bonuses found at sportsbooks.
Free Bet Offers
A sportsbook will reward new customers with small bonuses to use on sports betting markets, such as horse racing betting, with a free bet offer. Imagine this as a sample, except sometimes this sample can boost your bankroll.
Usually, these offers will come with terms and conditions, especially deposit minimums. To ensure you know exactly how to qualify for an offer, read through all its terms carefully before trying to claim. So although you can claim any winnings from a free bet, you will first need to deposit and complete wagering requirements before cashing out.
Deposit Bonus Offers
Deposit bonuses give bettors very similar rewards to free bet offers but determine the bonus differently. Your bonus funds are not a set amount but rather a percentage of your first deposit with these offers.
Let’s use an example of a percentage match of 100% on deposits between £5 and £200. If you deposit anything above the £5 threshold, the sportsbook will double your stake with bonus money. So if you decide to take full advantage of this offer, you can deposit £200 and claim an additional £200 bonus. This gives you a whopping £400 stake to place your bets with.
There will also be terms applied to these offers, and the ones to look out for are wagering requirements. This will come as a number that pertains to the frequency you must wager your bonus funds before you can withdraw them.
For example, with a wagering requirement of 30x on a £40 deposit, you would need to stake £1,200 (30x40) in bonuses before being able to withdraw.
No Deposit Offers
This is the cream of the crop of welcome bonuses. You don’t need to make a deposit. You simply register with the sportsbook and are rewarded. Bettors are always on the lookout for free bet no deposit offers as they can boost your bankroll without any risk.
There will still be terms applied, such as time limits of the bonus funds. However, if you see one of these offers, it would be wise to try and redeem it. Although no deposit offers are sometimes hard to find, they are worth keeping an eye out for. After all, you get free bonus money to bet for simply opening an account!
Unibet Desktop Experience
Unibet sportsbook has been around a long time and has tweaked and updated its website across two decades. The company has had plenty of time to craft a modern and functional sports betting portal. All areas of the Unibet desktop site are cleanly organised and look slick in the company’s traditional green and white colours.
There are a lot of sections and menus to navigate on the Unibet site, but the user interface is intuitive, and you will never have issues finding the sports markets you want such as golf betting. We much prefer having lots of tabs to click on rather than one long main page.
When writing our Unibet sportsbook review, we fired up a VPN and visited several international site versions. While they all follow the same green theme and general design, the UI and menu layout is slightly different. Unibet clearly tries to tailor the experience it offers to its customers from country to country.
While you can visit Unibet sportsbook through the website on your mobile browser, the best way to enjoy this bookmaker on the go is with the Unibet native betting app. Available for iOS and Android, the app bundles the company’s casino and sports betting together. It means you can share a wallet and switch between sports betting and casino gambling whenever you want without needing separate apps.
We really like the Unibet sportsbook mobile interface, which puts all markets at our fingertips. That includes the stellar live-betting section, which includes real-time stats. You can also configure the Unibet app to send notifications to your device, allowing you to keep up-to-date on new markets, available odds and bonuses.
Of course, using the mobile browser to access the sportsbook will give you an equally intuitive betting experience. The site is optimised with HTML5 technology, meaning you don’t have to worry about your screen being too small. The sportsbook is easy to navigate and will give you all the same options as the app.
Mobile Live Streaming
Mobile Live Streaming
Unibet Registration Process
We know those reading this will want to get betting as quickly as possible without spending all their time working through a registration process. Unibet sportsbook seems to understand this as our review found its registration to be quick and straightforward.
To get you through it even faster, we have put together this guide so you can be up and running at Unibet in a few minutes.
1. Click any of the links you see in this review to visit the Unibet site. 2. Look for the “Register” button that should be at the top of the page. Click on this to start the process. 3. Unibet sportsbook will ask you to provide your full name, address, email and other personal information. In addition, you will be asked to create a unique username and password with which to access your account. 4. There may be a prompt box at this stage asking you for a promo code. If you found one, enter it here to redeem your bonuses. If not, you will be able to complete your registration without any problems. 5. Your sportsbook account won’t be complete without funds to use. To add money to your account, you should head to the cashing page of the site. Unibet will guide you through the steps to depositing with your preferred payment method. 6. If you have met the requirements of a welcome bonus through this deposit, the sportsbook will reward you at this point. 7. You may be excited to place your first bet, but don’t just wager on the first market you see. Take a look through Unibet’s sports betting markets and choose a bet with which you feel confident. This could be on your favourite markets such as tennis betting. 8. Once you do so, add it to your bet slip, select your stake and place your bet. 9. If your bet is lucky enough to be a winner, you will win some money. To access this money, go to the withdrawals section of the site and follow Unibet’s instructions to make a withdrawal.
Unibet Account Verification
Sportsbooks are under threat of people trying to abuse them through fraud or underage gambling. To counter this, Unibet and other bookmakers will ask you to prove your identity to keep you and the site safe. Without completing this process, you will not be able to withdraw funds from your account.
You will be asked for proof of documentation to prove you are who you say you are. The kind of documents you could be asked for are listed below.
- Photo ID (passport, driver’s license or another formal ID). - Proof of address (a recent utility bill). - Proof of payment method used (a bank statement or photo of your credit card). - Part of your Social Security Number (for US bettors).
We recommend you take clear photographs of these documents, although scanned copies also work. Typically, a sportsbook will have a dedicated area where you can upload these images and submit them. Alternatively, you can attach them to an email and send them to Unibet sportsbook.
Whatever method you choose, the process usually only takes a day or two, after which your account will be fully open, and you won’t have to go through the process again.
Unibet Payment Methods
Payment methods are hardly the most exciting part of sports gambling but are fundamental to having a good overall experience. Instead of having a standard list of options, Unibet tailors available payment options based on location. That means users will get local payment methods for the location from which they are playing.
As for global offerings, there are bank transfers, Visa, Mastercard, Neteller, Skrill, paysafecard, PayPal and more. Essentially, you can choose between traditional banking options, e-wallets, instant transfers and prepaid methods.
Many customers want to get their hands on their money as quickly as possible, so withdrawal times are crucial. Debit/credit card withdrawals usually take one-to-three days to be processed, whereas e-wallet transactions can be completed within 12 hours. Bank transfers typically take longer, at three-to-five days to process. These times are pretty good compared to other sportsbooks. So most sports bettors should be happy.
As for currency support, Unibet does an excellent job of giving users the ability to pay in their local currency, wherever they are in the world. Players can deposit and withdraw in the following 17 currencies: USD, GBP, EUR, AUS, CAD, BRL, CZK, HRK, DKK, INR, HUF, LTL, RON, NOK, CHF, SEK, PLN.
For those using Unibet from the US states in which it is available, you will find a variety of payment methods available to you that other countries don’t have. The first is the PayNearMe card, which is available for use countrywide in locations like 7-Eleven stores and CVS. You can use this to make deposits at the site. You can do the same with the Play+ prepaid debit card, a card specifically designed to help fund your sportsbook account.
For those gambling from a state with a land-based casino attached to the Unibet sportsbook, for example, New Jersey and Pennsylvania, you can manage your account in person. Visit a casino cage cashier at a relevant casino, and they will guide you through the payment process.
Unibet Betting Features
When you visit a sportsbook with the longevity and reputation of Unibet, there are some betting features you expect as standard. It delivers everything you would expect, as well as some exceptional extras we will discuss below.
Unibet offers a bet builder, but it comes with too many restrictions. It is excellent at what it was designed for, allowing you to build custom bet slips covering numerous wagers (up to 12). However, it only works on soccer betting wagers and is not available in all locations. It’s also frustrating that cash outs are not available on these bets.
Speaking of cash outs, this feature on Unibet sportsbook is much more robust than the bet builder. It is available on most markets and is not restricted to just soccer. Eligible bets have a cash-out sticker on them, allowing you to reclaim a portion of your wager before the bet ends.
Unibet provides an excellent live-streaming schedule allowing players to watch soccer, tennis, basketball and more. It is one of the most generous offerings because you do not need an account balance (deposit), something other sportsbooks demand. Still, you do need to have made a bet within 24 hours to watch a live stream.
Overall this is a solid set of betting features carried massively by its live streaming. There aren’t many unique betting features, but that aligns with Unibet’s focus on being professional and usable rather than known for its personality.
Unibet Sports and Markets
With Unibet, the number of betting markets attract customers time and again. Unibet sportsbook stands far above the industry average for the number of bets available to wager on.
There are around 35 sports consistently covered by Unibet, including the following major markets:
Association soccer is the most popular sport at Unibet, with thousands of bets available at any one time. For a specific match, you can pick from over 300 different bets, including pre-match odds and a dizzying array of in-play options covering just about any scenario. Unibet sportsbook provides odds on leagues and tournaments from around the world, including women’s football. Odds are usually about average for major leagues.
There are thousands of bets available for American football, especially if you are visiting one of Unibet’s US sportsbooks. Players can choose between the Canadian Football League, NCAAF and, of course, the NFL. You can also bet on the NFL draft. While NFL betting takes the bulk of the action, we have found the odds on the CFL to be well priced.
Our betting experts found over 12,000 basketball bets available on each game day when conducting this Unibet sportsbook review. As well as the NBA betting, players can bet on major and minor leagues throughout Europe and tournaments like the EuroLeague. There are live-streamed matches to enhance in-play markets, as well as customisable totals, handicaps and other betting options.
Tennis betting also gets customisable totals and handicaps for hundreds of available bets. The odds are mostly competitive, and you can pick up markets across the WTA and ATP. There are also Challenger events, Masters tournaments and Grand Slams like Wimbledon and the US Open. In-play options are particularly robust in the Unibet tennis section.
The number of available markets for cricket betting depends on your location. If you are visiting Unibet from the UK or Europe, you will get the most choice. However, even players in the US get hundreds of options for in-play and pre-match betting. Whether it is an international Test series, ODIs, T20s or domestic cricket, Unibet is usually on top of the action.
Unibet sportsbook offers surprisingly small coverage of baseball, even in the United States. There are markets available for MLB betting and Chinese Professional Baseball, but there are no in-play prices. Instead, you can choose between parlays, total runs and handicaps.
You can find plenty of betting action on ice hockey at Unibet, with thousands of markets and betting options on each match day. It is not just NHL betting, but global leagues, including those in Russia, the UK, Switzerland, Sweden and many more. Odds fluctuate greatly depending on the league, so choose your bets wisely.
If you are looking for odds on regular golf tournaments, Unibet is a solid choice that provides better prices than some of its major rivals. With Majors like the Masters or the Open, the odds are more average but still competitive. With coverage of just about every tournament on the European and PGA tours, you will always find loads of golf bets to suit you.
Unibet has improved its customer support recently, but we still think it can do more to help players overall. Indeed, while this is not outright bad customer service, it is not quite as complete as some other bookmakers.
When you start looking for help, you should first try Unibet sportsbook’s help centre, which can be found at the bottom of the site. The help centre has numerous answers to troubleshooting questions and a handy search function to make navigating the site easier, which is a good start.
If you can’t find answers to your questions and want to access the customer support team, you have to click on one of these troubleshooting questions and click the option saying it’s not helpful. Only at this point will you be granted the opportunity to reach out to staff members. This is not intuitive and makes customers jump through unnecessary hoops to access assistance.
We sent an email to the customer service team and got a response within 24 hours, improving previous experiences with the site. Live chat can be slow with long waiting times, and once you get in contact, it can take time for the conversation to move past greetings. You also have the option to phone the support staff depending on your country.
Overall, we think for such an extensive sportsbook, this customer support is disappointing. With so many customers, bettors should feel assured they are in safe hands. The customer support section on the site doesn't offer such confidence, and this is the area we think Unibet should focus its attention on most.
Alongside its award-winning sportsbook, Unibet also provides a complete online casino that checks all boxes in terms of design, game choice and lucrative bonuses. Hundreds of games are available, including over 500 online slots from leading providers like Microgaming, NetEnt, Side City Studios and more. You can find modern greats, all-time classics and brand-new slots with fixed and progressive jackpots.
Traditionalists are also well taken care of with a good selection of casino table games like roulette, baccarat, blackjack and more. You can also tap into instant win games and online board games like Monopoly and Deal or No Deal. When you register for the sportsbook, you also join the online casino and share your account wallet across all its online gambling products.
Unibet Live Casino
Unibet has a partnership with Evolution Gaming, the leading name in live dealer casino games. While the catalogue of live games is not the biggest, you will find an expertly curated list of games like live blackjack, roulette and poker. All streams are of the highest quality as you play with or against a live dealer in the closest thing to a land-based casino experience without leaving your home.
Unibet is probably not going to become your go-to online bingo site. However, it is an excellent addition if you want to play some bingo cards on the side. That’s what we did during our Unibet review as we played using the available rooms on 75-ball and 90-ball options. However, there are no free bingo rooms.
Unibet has been offering a bespoke poker experience for decades, and we have always been big fans. Not least because Unibet focuses on attracting casual poker players and not big hitters, this means it is ideal for beginners or even if you do not take poker too seriously. On the flip side, some seasoned players may prefer one of the major established networks.
We have never had problems finding games, and you can usually enter pools 24 hours a day. Cash prizes are also robust, considering this is not the most popular online poker site.
Lotteries have always been a popular type of gambling because bettors love the chance of changing their lives in an instant. That popularity remains, but now customers choose to bet on which lottery numbers they think will come up online. Not only is this much more convenient, but you can pick between the best jackpots in the world, giving you the chance to win big.
Lottery betting is one of the few online gambling products that Unibet does not offer to customers. Although you may be disappointed, its other range of gambling games should be more than enough to make up for it.
Unibet Responsible Gambling
Unibet is available worldwide and has around 11 million customers. With this kind of reach, we expect this bookmaker to go above and beyond to give players information and help them gamble responsibly.
Like many sites, the access to the responsible gambling hub is right at the bottom of the homepage. That’s not a great start, but we found the responsible gambling section to be relatively solid. There are many links to external help and in-site links to set deposit limits, loss limits and product blocks for anyone who thinks they may have a gambling problem. There are also links to tests customers can take to self assess themselves.
Although the information is not that extensive, Unibet is better than most sportsbooks because the site design of the responsible gambling hub has had the same care as the rest of the sportsbook. The information is presented engagingly, and tabs at the top let bettors find the information they are looking for quicker. It might not be the most informative, but it is clear that Unibet cares about responsible gambling.
Unibet Global Directory
Unibet is a widely available sportsbook, but there are still countries it does not serve. To conclude our Unibet sportsbook review, we will look at the key markets from which you can access this bookmaker. Be sure to register by clicking on any link in this review, which will safely redirect you to the Unibet site that is geo-targeted for your respective region.
The UK Gambling Commission licenses Unibet, and as such, bettors looking for UK betting sites can bet using the GBP on their favourite sports like Premier League soccer.
Irish bettors have a selection of sports to choose from, such as greyhound racing, horse racing betting and rugby union.
In 2018, the US Supreme Court declared the Professional and Amateur Sports Protection Act (PASPA) unconstitutional. This ended Nevada’s monopoly on sports betting and opened the door for individual US states to legalise online sports betting. Many states have chosen to do so already, and Unibet sportsbook has been quick to expand into the US regulated market. The bookmaker already offers its sportsbook in several states, as listed below.
New Jersey pushed heavily for the US Supreme Court to strike down the PASPA and took its first sports wagers a month later in June 2018. Unibet NJ is licensed in the state by the New Jersey Division of Gaming Enforcement (NJDGE). Unibet NJ operates sports betting in New Jersey through a partnership that allows it to use the land-based license of the Hard Rock Hotel and Casino in Atlantic City. Unibet has a partnership with the NHL franchise the New Jersey Devils.
Customers have been able to place online sports bets in PA since 2019. The Keystone State is one of the most populous in America to offer licenses to online bookmakers. Unibet PA is licensed by the Pennsylvania Gaming Control Board and operates through a partnership with Mohegan Sun Pocono. It also signed an agreement to become the official betting partner of the NFL’s Pittsburgh Steelers. Making Unibet a great option for Pennsylvania sports betting
Iowa legalised online sports betting in 2019, and since then, Unibet and other sportsbooks have welcomed customers in the Hawkeye State. Initially, there was a law in which customers had to sign up for sportsbooks in person. It expired in 2021, and now you can sign up to Unibet easily online. Unibet is licensed by the Iowa Racing and Gaming Commission.
When sports betting launched in 2021, Virginia was only the second state to do so without any casinos within its borders. Still, VA has had no problems introducing sports betting so far. Unibet's Virginia sports betting offering is licensed by the Virginia Lottery and is considered one of its most popular online sports betting sites in the Old Dominion State.
Sports betting was legalised in Arizona in 2021, just in time for customers to bet on the ever-popular NFL season. Unibet's Arizona sports betting website is available on both desktop and as a native app on smartphones and tablets. Unibet Arizona is licensed by the Arizona Department of Gaming (ADG).
Since 2019 Indiana has been taking sports bets from residents and visitors alike. The state continues to grow and take in record numbers as more sports bettors sign up to Unibet and other sportsbooks. Unibet operates in Arizona through a partnership with Horseshoe Hammond Casino and is licensed by the Indiana Gaming Commission.
Different provinces in Canada have different rules about online sports betting. In certain provinces, including British Columbia and Quebec, online sports betting is prohibited. However, for most customers in Canada, using the Unibet sportsbook is safe and allowed.
Australians can use the Unibet sportsbook to find odds on Aussie rules, Big Bash Cricket and more.
International cricket, rugby league and rugby union games have deep markets on Unibet. There are options for in-play and pre-match bets, and that’s why customers from New Zealand sign up at the sportsbook.
Germany betting site users will be pleased to see many favourites such as the Bundesliga soccer league and the NFL available for bets.
There is a range of betting features available at Unibet, including live streaming. Danish bettors choose the sportsbook to make the most out of these features. Unibet is regulated by the Danish Gaming Authority (Spillemyndigheden) and offers a localised betting site with Danish Krone.
People on Sweden betting sites have always enjoyed placing wagers on more niche sports like handball and floorball. Unibet is regulated by the Swedish Gambling Authority (Spelinspektionen), and offers a local betting site in Swedish and supports Swedish Krona.
Winter sports are incredibly popular on Norway betting sites, and there are plenty of markets available for those who want to bet on them.
Unibet is a modern sportsbook and offers lots of esport markets for bettors to browse through. Those accessing the site from Japan can bet on Counter-Strike: GO, Dota 2, League of Legends and more.
In India, there are areas in which online sports betting is illegal. Be sure to check your local laws before accessing the site. Bettors in India can place wagers on sports like cricket and chess.
Unibet has its own “.it” Italy betting site, meaning they will receive a tailored experience with specific welcome bonuses and specials. Offering bets on Serie A soccer, Italian cycling, basketball and even Italian rugby, Unibet sportsbook caters to Italian bettors with a local site that is licensed by the country’s gambling regulator (AAMS).
Although the Unibet sportsbook is available to many customers, there are regions from which accessing the site is prohibited. This can be due to local restrictions on online sports betting, Unibet’s gambling licenses or just a lack of coverage. The countries are listed below.
Afghanistan, Albania, Algeria, Angola, Azerbaidjan, Bahamas, Bangladesh, Barbados, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, China, Colombia, Comoros, Congo, Costa Rica, Czech Republic, Democratic Republic of the Congo, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, France, French Guiana, Gabon, Gambia, Ghana, Greece, Greenland, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Indonesia, Iran, Iraq, Ivory Coast (Cote D'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Democratic People's Republic of Korea, Kosovo, Kuwait, Kyrgyz Republic (Kyrgyzstan), Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mexico, Moldavia, Mongolia, Mozambique, Myanmar, Nepal, Nicaragua, Niger, Nigeria, Pakistan, Panama, Papa Noua Guinea, Paraguay, Peru, Philippines, Puerto Rico, Portugal, Réunion, Russia, Saint Martin (French part), Samoa, American Samoa, Saudi Arabia, Serbia, Slovenia, Sierra Leone, Singapore, Somalia, South Sudan, Spain, Sri Lanka, Sudan, Switzerland, Syrian Arab Republic, Tadjikistan, Tanzania, Thailand, Timor-Leste, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe.
Frequently Asked Questions
Can I bet at Unibet from anywhere in the world?
Unibet is a global brand and as such can be played in a huge number of countries. However, due to local regulations and licensing, there are some countries where you won't be able to bet at Unibet. Check out Bookmakers.com's global directory to see if you can bet in your country.
Is there a Unibet mobile betting app?
As with most top bookmakers, Unibet has a mobile betting app available for download on Android and iOS smart devices. This app is a shared wallet between the sports betting site and the casino, so you can swap between which games you want to play on your device.
Do Unibet offer a welcome bonus?
Unibet offers a welcome bonuses to new customers, as will pretty much any bookmaker you sign up with. These are constantly changing so it's best to keep checking back with Bookmakers.com and our betting offers page to ensure you can get the best deal possible.
Unibet Terms and Conditions
1 General Introduction, definitions and stipulations
1.1 “Unibet" is Trannel (International) Ltd, a company duly registered on 28 March 2000 under the laws of Malta, with Company Registration No. C 26127, and having its registered office and business address at “Fawwara Bldgs", Msida Road, Gzira GZR1405, Malta; Tel. +356 2133 3532; Fax +356 2133 3577; website www.unibet.com.
1.2 The “Unibet Rules" are the terms and conditions constituting the complete, final and exclusive agreement between the Account Holder and Unibet, and governing the contractual relationship between Unibet and the Account Holder. The Unibet Rules supersede and merge all prior agreements, representations and understandings between the Account Holder and Unibet. By opening a Unibet Account, registering, logging-in, using the Services, participating in the games, or accepting any Prize, a visitor or an Account Holder fully understands and agrees:
a. to become a party to the Unibet Rules,
b. that he/she has read, understood and will be adhering to these Terms and Conditions, and
c. that he/she shall abide by all its terms.
Unibet may update, amend, edit and supplement the Unibet Rules at any time. Any substantial amendment to the Unibet Rules shall be notified in advance by Unibet to the Account Holder before coming into effect.
All references in the Unibet Rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa.
1.3 An “Account Holder” is an individual having a contractual relationship with Unibet by creating a Unibet Account on the Website.
1.4 A “Unibet Account” is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with Unibet and with the strict purpose of conducting betting and other gaming and gambling transactions.
1.5 The “Contract” is the contractual relationship between Unibet and an Account Holder and shall be constituted under and governed by the Unibet Rules i.e. the "Terms and Conditions".
1.6 The "Governing Authorities" are the authorities of Malta.
1.7 The "Governing Law" is the law of Malta.
1.8 The "Place of the Contract" is Malta.
1.9 The “Regulator” is the Malta Gaming Authority, which is a regulatory authority established by Maltese law to govern all forms of gaming in Malta. For more information, please go to www.mga.org.mt.
1.10 The "Website" is the internet gateway accessible through the internet address www.unibet.com where all current and relevant information regarding Unibet's operations is published, and through which the Services are provided to the Account Holders.
1.11 The “Services” are the gaming and betting offers provided by Unibet to the Account Holder through the Website.
1.12 The "Gaming and Betting Duty" refers to the special tax applicable on gaming and betting in Malta.
1.13 A "Card" refers to all types of cards with a function of "payment", "charge", "debit", "credit", "virtual" and/or similar.
1.14 A "Payment Solution Provider" is an intermediary acting as a payment agent for various different payment methods.
1.15 A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.
1.16 “Force Majeure" refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance of the affected party's contractual obligation and shall, for the purposes of the Unibet Rules, include Acts of God, government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected.
1.17 “Client Application” shall mean the web browser application opened by the Account Holder in order to use the Services.
1.18 “Software” shall mean all software used by Unibet to offer and/or operate the Services and/or run the Client Application.
1.19 A “Prize” is an amount, a bonus or a reward that can be won by the Account Holder.
1.20 An “Inactive Account” is a Unibet Account which has not recorded any log-in and/or log-out for a period exceeding 12 consecutive months.
1.21 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the “Intellectual Assets”) found on the Website, the Client Application and the material contained therein are the exclusive property of Unibet and/or Unibet’s suppliers and partners. The Account Holder is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.
Unibet has received the approval to provide the Services from the Regulator who issued and regulates the following licences:
LGA/CL1/106/2000 issued on 30 November 2010;
LGA/CL1/487/2008 issued on 4 June 2009 – Operating on a gaming system provided by Microgaming Europe Limited;
MGA/CL1/1173/2016 issued on 17 May 2016 – Operating on a gaming system provided by Stakelogic Malta Ltd;
LGA/CL1/729/2011 renewed on 8 March 2012 – Operating on a gaming system provided by NetEnt Malta Ltd;
LGA/CL1/863/2013 issued on 4 June 2013 – Operating on a gaming system provided by AG Software Limited;
LGA/CL1/861/2013 issued on 17 July 2013 – Operating on a gaming system provided by Evolution Gaming Malta Ltd;
LGA/CL1/862/2013 issued on 7 August 2013 – Operating on a Gaming System provided by Play’n Go Malta Ltd;
LGA/CL1/888/2013 issued on the 28th October 2013 – Operating on a gaming system provided by NYX Interactive Malta Ltd.;
LGA/CL1/936/2013 issued on 20th March 2014 – Operating on a gaming system provided by Thunderkick Malta Ltd;
LGA/CL1/958/2014 issued on 5 May 2014 - Operating on a gaming system provided by Yggdrasil Gaming Ltd;
LGA/CL1/1055/2014 issued on 12th March 2015 – Operating on a gaming system provided by Relax Gaming Limited;
MGA/CL1/1129/2015 issued on 5 October 2015 – Operating on a gaming system provided by Greentube Malta Ltd;
MGA/CL1/1299/2017 issued on 24th January 2017 – Operating on a gaming system provided by Authentic Gaming Ltd
LGA/CL2/106/2000 issued on 1 July 2010;
LGA/CL2/668/2010 issued on 5 December 2011 – Operating on a gaming system provided by Kambi (Malta) Ltd;
LGA/CL3/927/2013 issued on 9 January 2014 – Operating on a gaming system provided by Relax Gaming Limited.
3 Account rules
3.1 Creation of a Unibet Account
3.1.1 An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must submit an application for registration and provide at least the following information:
a. date of birth (showing that the player is over eighteen (18) years of age);
b. player's first and last name;
c. player's place of residence;
d. player's valid email address; and
e. a username and a password
3.1.2 An individual applying to become an Account Holder warrants and represents not to be under the age of eighteen (18) years. Minors cannot register as a player and cannot hold a Unibet Account. Unibet reserves the right to request proof of age and perform checks in order to verify the information provided. A Unibet Account may be suspended until satisfactory proof of age is provided.
3.1.3 An individual applying to become an Account Holder furthermore warrants and represents:
a. to be a physical person (a legal entity will not be accepted as an Account Holder);
b. not to be a resident of Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen (please be aware of particular country exclusions for Casino - Games - Live Casino, Poker and Bingo);
c. not to be a professional player in any sport, competition or league where Unibet offers betting;
d. not to be restricted by limited legal capacity;
e. not to be acting on behalf of another party;
f. not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players;
g. not to be depositing monies originating from criminal and/or other unauthorised activities;
h. not to be depositing monies through a Card which the Account Holder is not authorised to use and/or utilising a Card in a jurisdiction in which betting and gaming are prohibited;
i. not to be conducting criminal activities whereby a Unibet Account is directly or indirectly involved;
j. not to be holding an active account with another legal entity which is part of the same group as Unibet, meaning other entities directly or indirectly controlled by Kindred Group Plc;
k. not to use the Services if it is illegal in his/her country of residence or otherwise restricted for him/her to open a gaming account, purchase or use services from Unibet and/or otherwise participate in the games offered. It is the Account Holder’s responsibility to ensure his/her use of Unibet’s Website and Services is legal;
l. not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and
m. to maintain his/her Unibet Account details up-to-date in terms of the following: first and last name, country of residence, valid email address and phone number.
3.1.4 An individual applying for a Unibet Account acknowledges and accepts:
a. all definitions and stipulations as stated under the Unibet Rules;
b. the Unibet Rules as currently published on the Website, as well as any possible future changes to the Unibet Rules;
c. that the Place of the Contract is Malta; and
d. that the Contract is governed by: (i) the Unibet Rules as published in English; (ii) any regulatory provisions or other decisions made from time to time by the Governing Authorities; and (iii) the Governing Law of the Place of the Contract.
3.1.5 An individual applying for registration warrants and represents that any information provided in their application form is true and correct. Failing this, Unibet will not register the individual, and where that individual has already been registered, Unibet will block the Unibet Account when it becomes aware that the individual has provided false information when registering as a player.
3.2 Management of the Unibet Account
3.2.1 Unibet reserves the right at its own discretion and at all times, to:
a. decline to open a Unibet Account and/or to close or suspend an existing Unibet Account without any explanation whatsoever;
b. decline to accept deposits without any explanation whatsoever;
c. request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorisation to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and Unibet reserves the right to suspend an account pending investigation;
d. transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Kindred Group Plc., subject to Unibet guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar;
e. transfer and/or license, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Kindred Group Plc., subject to Unibet guaranteeing the liabilities being honoured;
f. hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
g. forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Unibet Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
h. suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever Unibet is of the opinion that there are legitimate concerns that a Unibet Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
i. suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their Unibet Account if the Account Holder is found cheating, or if it is determined by Unibet that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
3.2.2 If the Unibet account has been suspended in accordance with the clauses above, and has been suspended for more than 12 months, Unibet reserves the right to charge a monthly administrative fee until the account balance reaches zero. Unibet reserves the right to close the Suspended Account once the account reaches zero balance. If there are no funds on the account, the account will not be charged and it will be closed immediately.
3.2.3 Unibet warrants and represents at all times to:
a. manage funds belonging to Account Holders in a secure and appropriate manner; and/or
b. absorb the cost of and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;
c. manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar;
d. not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.
3.2.4 Unibet shall keep Account Holders' funds separate from Unibet's own funds in a client account held with a Financial Institution approved by the Regulator.
3.2.5 A Unibet Account does not accrue interest. The Account Holder shall not treat Unibet as a financial institution.
3.2.6 An Account Holder can only hold one Unibet Account at a time. In the event that this rule is breached, Unibet reserves the right to block and/or delete the superfluous Unibet Account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single Unibet Account. No bonus given to the superfluous Unibet Account(s) will be reallocated.
3.2.7 A Unibet Account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds cannot be transferred between Unibet accounts.
3.2.8 An Account Holder shall not allow any other individual, including any minor, to use or reuse its Unibet Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
3.3 Responsible gaming – Account settings
3.3.1 An Account Holder may, in the Unibet Account settings:
a. set a limit on the amount that they may wager or deposit into their Unibet Account within a specified period of time, depending on their country of residence;
b. exclude themselves from playing for a definite period of time.
3.3.2 An Account Holder who has set a limit as above in a) may change or revoke the limit in the Unibet account settings. Increasing or revoking a limit takes effect seven days after Unibet has registered the change. Decreasing a limit takes effect immediately after Unibet has registered the change. Unibet shall not accept a wager from an Account Holder contrary to a limit or exclusion set by themselves as above.
3.3.3 If Unibet believes that a player’s gambling will cause them financial or personal difficulties, Unibet reserve the right to close their Unibet Account.
3.3.4 Kindly be advised that gambling can be addictive. If a player deems to require help to overcome any such addiction, they should kindly follow this link to the Responsible Gaming page of the Website.
3.4 Inactive accounts
3.4.1 An “Inactive Account" is a Unibet Account which has no record of any log-in and/or log-out for a period exceeding twelve (12) consecutive months.
3.4.2 Unibet reserves the right to charge a monthly administrative fee for Inactive Accounts. The monthly fee for Unibet Accounts held in euros is set at EUR 5. The following monthly fees apply to Unibet Accounts held in other currencies: BGN 10, BRL 13, CAD 7, CHF 5, CZK 130, DKK 35, GBP 4, HRK 38, HUF 1320, LTL 17, NOK 40, PLN 20, RON 20, SEK 50, and USD 7. The administrative fee will be charged and deducted from the Inactive Account at the beginning of the month following the month in which the Unibet Account became inactive.
3.4.3 Unibet reserves the right to close the Inactive Account once the account reaches zero balance. All Account Holders whose Unibet Accounts remain inactive for 12 months will be notified within 30 days prior to any fees being charged to their Unibet Accounts. The Account Holders may therefore reactivate their Unibet Accounts by logging in/logging out or withdrawing their funds within the 30 days’ time window without incurring any fees. Should any Account Holder reactivate their Unibet Account within three months, they will be refunded any inactivity fees.
3.4.4 Unibet reserves the right to remit the balance on an Inactive Account to the MGA, in accordance with the Remote Gambling Regulations, if:
a. no transactions have been recorded on a Unibet Account for a period of 30 consecutive months; and
b. Unibet has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available.
Once the balance is remitted to the MGA, the money will be forfeited and the Inactive Account closed.
3.5.1 Subject to the sub-clauses below and without prejudice to Unibet’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the Unibet Rules, Unibet shall have the right to block a Unibet Account when a chargeback has been requested in relation to that Unibet Account.
3.5.2 When a chargeback has been requested, Unibet will send a “Chargeback Notice” to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit to the Account Holder’s Unibet Account any funds entirely unrelated to a chargeback (“Untainted Funds”).
In the absence of confirmation by the Account Holder of the Account Holder’s identity and of the payment method used to credit Untainted Funds to the Account Holder’s Unibet Account, following a Chargeback Notice, Unibet will send two written reminders to the Account Holder at the email available to it, each of which will be subject to a processing fee of fifty (50) GBP drawn on any Untainted Funds.
3.5.3 Where a Unibet Account has been blocked due to a chargeback and the Account Holder has not:
a. logged in to the Unibet Account for a period of thirty (30) consecutive months; or
b. confirmed to Unibet his identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s Unibet Account and then requested a withdrawal;
any Untainted Funds on the Unibet Account will be treated as though they were funds on an Inactive Account and Unibet will remit the balance on the Unibet Account of the Account Holder to the MGA.
3.6 Closure of a Unibet Account
3.6.1 An Account Holder may close their Unibet Account by contacting Unibet’s Customer Support using the contact details provided in the “Get Help” section on the Website (www.unibet.com/help), either by phone or email. Any funds in the Unibet Account will be remitted to the Account Holder.
3.6.2 Should an existing Unibet Account be closed, any obligations already entered into will be honoured.
3.6.3 Account Holders who wish to recover funds held in a closed, locked or excluded account are advised to contact Customer Support.
3.6.4 In case of closure of their Unibet Account due to gambling addiction or fraud, an individual must not open a new Unibet Account. Unibet will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. Unibet reserves the right to close an account opened in breach of this rule at any point.
4 Payment rules
4.1 Deposits to and withdrawals from a Unibet Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution in question. Current advice is available when logged in on the Website under the headings "Deposit" or "Withdrawal".
4.2 Unibet will not make a payment in excess of two thousand Euros (or its equivalent under the operational currency) to an Account Holder out of his/her Unibet Account before the Account Holder's identity, age and place of residence have been sufficiently verified.
4.3 Unibet may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of Unibet.
4.4 Unibet does not accept cash funds sent or delivered directly to Unibet or a Payment Solution Provider.
4.5 Unibet will credit to the Unibet Account all funds received by Unibet from or on behalf of the Account Holder, or owed by Unibet to the Account Holder.
4.6 Method of payment/withdrawal from/to Unibet Account
4.6.1 An Account Holder is only allowed to:
a. make deposits to his Unibet Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees;
b. request withdrawals of funds held on his Unibet Account to his personal account created with one of the Financial Institutions or their licensees.
4.6.2 An Account Holder is responsible for providing Unibet with the correct details of his personal account for the purpose of withdrawals from his Unibet Account.
4.6.3 An Account Holder must not allow third parties to use his Unibet Account to make deposits to or withdrawals from his Unibet Account.
4.6.4 It is the Account Holder’s sole responsibility to ensure that he complies with the above provisions.
4.7 Unibet shall not accept a wager from an Account Holder unless a Unibet Account has been established in the name of the Account Holder and there are adequate funds in the Unibet Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
4.8 Unibet shall not deal with the credit balance of a Unibet Account except:
a. to debit from the Unibet Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
b. to remit funds standing to the credit of the Unibet Account to the Account Holder, at the Account Holder's request, in terms of regulation 37 of the Remote Gaming Regulations;
c. to pay reasonable bank charges for deposits received and funds withdrawn; or
d. as otherwise authorised by the Remote Gaming Regulations.
4.9 The balance of a Unibet Account may turn negative in case of chargeback.
4.10 Withdrawals from a Unibet Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, Unibet will restrict withdrawals to be made only to the same account utilised by the Account Holder to make deposits.
4.11 When an Account Holder wishes to withdraw funds they have deposited into their Unibet Account but have not wagered in any game or sport betting offer, Unibet reserves the right to refuse to transfer the funds to another bank account than the one the funds originated if Unibet suspects fraud and/or money laundering.
4.12 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
4.13 Unibet reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.
4.14 Placing a bet through the Internet may be illegal in the jurisdiction in which an Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
4.15 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of Unibet.
4.16 Unibet, the Regulator or any Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by Unibet will be reported to the Governing Authorities.
4.17 It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
5 Security rules
5.1 Unibet upholds strict confidentiality regarding all relations with the Account Holder. However, if required by the Governing Authority, a judge or, when required to do so by law, another public authority, and/or in the event of an Account Holder violating the Unibet Rules, data can be disclosed to a third party for investigation purposes.
5.2 The Account Holder is given a personal account number. The Account Holder chooses a password and a username. It is the Account Holder's own responsibility not to share this information. If the Account Holder has reasons to believe that others have become aware of this information, the Account Holder should immediately contact Unibet's Customer Support and a new password will be issued. Unibet is not required to maintain usernames or passwords. If the Account Holder misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website or any Service for any reason other than Unibet’s error, Unibet will not be responsible and will not be held liable for any claim regarding that Unibet Account.
5.3 All telephone communications between the Account Holders and Unibet are recorded for security and training purposes and/or compliance with accounting and finance regulations.
5.4 All electronic communications between the Account Holder and Unibet are kept on record for compliance with accounting and finance regulations.
5.5 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline Cards that are legitimate, but which nevertheless it may not be possible to process at a particular time. Unibet's personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.
5.6 Unibet may request documents to verify the identity of the Card user and/or authorisation to use a specific Card and/or other facts and information provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays. From time to time, chargebacks are received and these will be treated in accordance with Unibet procedures.
5.7 It is illegal to use and/or abuse an error or an instance of incompleteness on the Website, and/or in the Client application, and/or in any of the Software and/or Services provided on the Website. Should the Account Holder detect or become aware of such an error or incompleteness, they shall:
a. refrain from taking any advantage whatsoever thereof;
b. keep strictly confidential such error or incompleteness;
c. upon detection or becoming aware of such error or incompleteness, notify it to Unibet by sending an email to [email protected]
Without prejudice to other remedies available under law or equity, should the Account Holder not comply with this clause, Unibet:
a. shall be entitled to full compensation for all costs that may be associated with the error or incompleteness, and harm resulting from the breach of this clause by the Account Holder;
b. reserves the right to, notably but not limited to, block the Account Holder’s Unibet Account, and/or freeze or subtract all or part of the Unibet Account balance without prior notice, in order to cover part or all of the damages suffered or envisaged to be suffered by Unibet.
5.8 An Account Holder’s identity will be determined on the basis of all or a combination of information, such as name, mailing address, email address, credit/debit card number, and any other type of identification that may possibly be required.
6.1 The Unibet Rules as published in English and as amended from occasionally govern the Contract. Translations into other languages are made as a service and in good faith. In the event of discrepancy between the English version and a translation, the English version shall prevail.
6.2 The Account Holder is advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. Unibet does not provide advice to the Account Holder regarding tax and/or legal matters. Should the Account Holder wish to obtain advice regarding tax and legal matters, they are advised to contact appropriate advisers and/or authorities in the jurisdiction in which they are domiciled and/or resident.
6.3 In the event of Unibet being found liable in any way by a court of law and/or a similar authority with legal competence and/or jurisdiction over Unibet, then Unibet's liability is limited to the amount of the stake, or the Account Holder’s net winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the Unibet Account or the amount transferred into or out of the Unibet Account, whichever is the lesser.
6.4 Unibet reserves the right, at all times, to resolve any dispute, at its own discretion, in accordance with principles of equity.
6.5 Unibet is not affiliated or connected with sports teams, event organisers, or players displayed on its websites, and does not claim any intellectual property rights relating to their name and image, which are used strictly in order to provide the Services.
6.6 Unibet makes no representation or warranty, explicit or implicit, as to the legal rights of the Account Holder to participate in the Services, nor shall any of Unibet’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representation or warranty. The Account Holder shall not use the Services, open, use or reuse a Unibet Account, enter the Website, nor accept any Prize if the Account Holder does not fully understand, agree to, wish to become a party to, and comply with, without exception, all the Unibet Rules contained herein, and as these may be amended from time to time.
6.7 Unibet does not acknowledge or accept any liability for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to the Account Holder:
a. making deposits to his Unibet Account via a third party’s Card or account;
b. requesting withdrawals from his Unibet Account to a third party’s account;
c. providing incorrect details of his personal account for the purpose of withdrawals from his Unibet Account;
d. allowing third parties to use his Unibet Account to make deposits to or withdrawals from his Unibet Account.
6.8 The Account Holder should take all appropriate measures to protect the data and/or Software stored on their computer against all damage of any sort or intrusion.
6.9 The connection to the Website and the participation of the Account Holder in any Service is under the Account Holder’s responsibility.
6.10 Unibet does not acknowledge or accept any liability whatsoever for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to any:
a. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, Force Majeure and/or any other similar event;
b. violation of the Unibet Rules;
c. collusion and/or criminal actions;
d. advice provided by Unibet;
e. failure of Unibet’s central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system; and/or
f. financial risk and loss, including but not limited to variances in exchange rates;
6.11 The Account Holder understands that the Services offered on the Website are for entertainment value only. The Account Holder is not required to use the Services, and such participation, if elected by the Account Holder, is at the Account Holder's sole choice, discretion and risk. The Account Holder’s interest in the Services and the Website is personal, and not professional. The Account Holder enters the Website for their sole personal entertainment. Any other entrance, access, use or reuse of the Services and/or the Website by the Account Holder/Player is prohibited.
6.12 The SMS notification service is purely for the benefit of the Account Holder. Unibet does not acknowledge or accept any liability whatsoever should there be a mistake in the content of the SMS notifications or should the Account Holder fail to receive the SMS notification(s).
6.13 All information displayed on our Website (including but not limited to scores, results, time of the event, statistics, editorial text etc.) is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Unibet nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance on information contained therein.
6.14 All Prizes won through competitions, promotions and/or poker tournaments organised by Unibet will be sent within an estimated and not guaranteed delay of six weeks from the end of the competition, promotion or tournament.
6.15 Should the Account Holder’s participation in the Services be interrupted by a failure of the telecommunication system, or of the Account Holder’s computer system, preventing them from continuing to use the Services after they have placed a wager, Unibet shall take all reasonable steps to ensure that its approved computer system enables the Account Holder to resume, upon restoration of the system, the Account Holder’s participation in the Services as at the time immediately before the interruption. If Unibet's system does not enable the Account Holder to do so, Unibet shall:
a. ensure that the game is terminated;
b. refund the amount of the wager to the Account Holder in their Unibet Account.
6.16 Should a Service miscarry after starting due to a failure on the part of Unibet's computer operating system, Unibet shall:
a. refund the amount wagered in the Service, and if the Account Holder has an accrued credit at the time the Service miscarries, credit the monetary value of the credit to the Account Holder’s Unibet Account or, if the said account no longer exists, by paying it to the Account Holder in an approved manner;
b. immediately inform the Regulator of the circumstances of the incident;
c. refrain from conducting a further Service if the Service is likely to be affected by the same failure.
6.17 Participation in the Services implies knowledge and acceptance of the limits of the Internet, especially:
a. technical capacity, response time for consultation, interrogation or transfer of information, risk of interruption, and in general risks inherent in any connection and transmission failure;
b. failure in the protection of data;
c. contamination risks by potential viruses circulating on the net.
Hence, without prejudice to other clauses of this Disclaimer section, Unibet shall not be responsible for (including but not limited to):
a. transmission and/or reception of any data and/or information on the Internet;
b. any dysfunction of the network preventing the good progress of any game;
c. failure of any reception material or communication circuit;
d. loss of any data;
e. any damage caused by a virus, computing bug or technical failure;
f. any damage caused to the materiel of the Player, including hardware and software;
g. any failure preventing or limiting participation in a game, or a failure damaging the Account Holder’s system, including their hardware and software.
6.18 Gaming material (whether electronically obtained or obtained by other means) is automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.
6.19 Unibet is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, Prize claims or entries.
6.20 Unibet’s liability for any error or malfunction included in the games is limited to replacement. Unibet shall not be liable for playing device malfunctions nor attempts by the Account Holder to use the Services by methods, means or ways not intended by Unibet.
6.21 The Account Holder shall hold Unibet, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Account Holder's:
a. entry, use or reuse of the Website;
b. use of any Website material;
c. entry, use or reuse of the servers used to provide the Services;
d. entry, use or reuse of a Client Application;
e. participation in the games, chat functionalities and Services; or
f. the acceptance of any Prize.
6.22 Under no circumstances, including but not limited to negligence, shall Unibet, its Software and Client application, software suppliers, subsidiary companies, or affiliates be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of or the inability to use Unibet's or its suppliers’ products, Client Application and/or materials. The Account Holder specifically acknowledges and agrees that Unibet is not liable for any defamatory, offensive or illegal conduct of any Account Holder. If the Account Holder is dissatisfied with any Service, or with any of the present Unibet Rules, the Account Holder's sole and exclusive remedy is to discontinue using the Services.
6.23 The Account Holder understands, acknowledges and accepts that any resemblance of names, circumstances or conditions used, depicted, described or suggested in the games operated on the Website with reality is entirely coincidental and unintended.
6.24 The Account Holder understands that Unibet reserves the right to change or remove any of its Services at any time.
6.25 The Account Holder shall review the Unibet Rules as posted on the Website on a regular basis, and not less than once a month.
7.1 Unibet may collect and process, or authorise another party to process on behalf of Unibet, the personal information of the Account Holder, for the following purposes:
a. the provision of its gaming and betting services;
b. legal reasons;
c. regulatory reasons;
d. identification and/or authentication; and
e. marketing purposes, based on the opt-in principle.
7.2 Unibet adheres to the Data Protection Act and others relevant regulations, legal notices and/or similar instruments in force at the Place of the Contract, taking account of the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC as amended by Directive 2009/136/EC).
7.3 Unibet has adopted best practices when it comes to the principles of email communication with Account Holders.
7.4 All the aforementioned is in place in order to assure Account Holders that at all times personal data is:
a. processed in accordance with the rights of the Account Holder concerned;
b. processed fairly and lawfully;
c. obtained only for a specific and lawful purpose;
d. adequate, relevant and not excessive to its purpose;
e. accurate and updated;
f. kept in a secure manner;
g. not kept longer than is necessary for its purpose;
h. not transferred to jurisdictions not adhering to the aforementioned Directives; and
i. utilised for marketing purposes based on the opt-in principle.
7.5 Unibet will disclose any of its Account Holders’ personal data and any other information and/or records relating to the Account Holder when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.
7.6 Unibet will instruct and authorise the Financial Institution with which an Account Holder's account is held to disclose any information as may be requested by the Regulator in respect of an Account Holder's account.
7.7 For fraud detection and control purposes, the Account Holder agrees that Unibet has the right to transfer their personal data to third parties, including but not limited to so-called Address Verification System service providers, Payment Service Providers and Financial Institutions. Furthermore, Unibet reserves the right to disclose the Account Holder’s personal data to relevant parties where Unibet has reasonable grounds to suspect irregularities involving a Unibet Account.
7.8 Unibet will keep the Account Holder’s personal data and all the financial transaction details for a minimum period of ten years after the closure of their Unibet Account. Unibet will delete the Account Holder’s personal data if no transaction has ever been registered on the Account Holder’s account, as soon as permitted to do so under the national laws.
7.9 Calls may be recorded and used for training purposes. Content can be disclosed when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. Calls and electronic communications are stored for one year and then deleted from the system.
7.10 Any and all materials submitted for Prize claims become the property of Unibet and will not be returned.
7.11 Unibet reserves the right to process the Account Holder’s personal data for Customer Relationship Management (CRM) purposes. Only Account Holders who have opted in will receive advertising material.
7.12 The Account Holder’s personal data shall be accessible to Unibet employees within Unibet Group. Unibet shall only disclose the Account Holder’s personal data to third parties other than the Regulator or Government Authorities solely on an opt-in basis or when required to do so by law. The Account Holder has the right to require access to their own personal data and/or has the right to correct and/or erase incorrect and/or inappropriate data.
7.13 Queries regarding data privacy can be sent to [email protected]
7.14 Cookies, tags and other identifiers ("cookies")
a. to identify the Account Holder's preferred language, so it can be automatically selected when the Account Holder returns to the Website;
b. to ensure that bets placed by the Account Holder are associated with the Account Holder's betting coupon and Account;
c. to ensure that the Account Holder receives any bonuses for which they are eligible, and
d. for analysis of the Website traffic, so as to allow Unibet to make suitable improvements.
8 Bonus rules
8.1.1 Unibet regularly organises bonus campaigns for the different gaming products offered. The terms and conditions of the bonus system shall be defined in the bonus terms and conditions tailored to each bonus campaign. Bonuses can be subject to the obligation of wagering them a certain number of times (“Turnaround Requirement”) before they can be withdrawn. If a bonus is subject to a Turnaround Requirement, winnings generated by the wager of the bonus will be able to be withdrawn only when the Turnaround Requirement is fulfilled.
8.1.2 An Account Holder is eligible for one bonus per campaign, with the exception of so-called “Refer a friend” campaigns.
8.1.3 An Account Holder is only eligible for one bonus per Account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
8.1.4 Unibet reserves the right to offer a specific bonus to a specific customer or group of customers.
8.1.5 In case of discrepancy between the English version of the bonus terms and conditions and any translation of them, the English version shall prevail.
8.2.1 Each bet must be placed on an event with three or more potential outcomes. If the bonus amount is placed on more than one bet, each bet must be placed on different markets (i.e. different bet types on one fixture or one bet type on different fixtures).
8.3 Bonus Abuse
8.3.1 “Bonus Abuse” includes, but is not limited to:-
breach of terms and conditions of a bonus, free bets or any other promotional offer;
the opening of multiple accounts to claim multiple bonuses;
8.3.2 Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Unibet reserves the right to:-
forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
block an access to particular products, and/or
exclude the Account Holder from any future promotional offers, and/or
terminate the Account Holder’s account with immediate effect.
8.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, Unibet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.
8.4 Refer a Friend
8.4.1 For “Refer a friend” campaigns, an Account Holder can benefit from more than one bonus per campaign and/or per month, subject to the limit set up in each specific “Refer a friend” campaign.
8.4.2 Referrers are not permitted to refer a member of their family nor are they permitted to refer friends or colleagues from the same household or with whom they share a credit or debit card or e-payment account, IP address and/or computer device.
8.4.3 Unibet reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where Unibet suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.
9 Chat functionality
9.1 Some games are provided to the Account Holder with a free chat functionality in order to communicate with the dealer or with others players in collective table conversations. Rules are applied to ensure that a pleasant ambience is preserved on the network, that no fraudulent activity is facilitated, and that players feel part of the community. The Account Holder shall not use the chat functionality for collusion purposes. Private chats between the players are prohibited.
9.2 In no event shall Unibet be liable towards any Account Holder using the chat functionality for any damage arising from other Account Holders’ conduct.
9.3 The Account Holder shall indemnify and hold Unibet harmless against any damage arising out of the Account Holder’s illegal, unlawful or inappropriate conduct, or arising out of violation on the part of the Account Holder of these chat rules.
9.4 The chat functionality is moderated or monitored by the software provider and/or Unibet, either automatically or by human means. All the conversations are recorded and will be stored for a reasonable period. In case of infringement or suspected infringement of the chat functionality rules, the moderator will warn the Account Holder. If the Account Holder does not change their behaviour, they may be excluded from the chat room. An Account Holder can also be excluded with immediate effect without prior warning. In case of multiple exclusions from the chat room, the game provider can, at its own discretion, decide to exclude the Account Holder from the chat room indefinitely. Any suspicious chats will be reported to the Governing Authorities.
9.5 The Account Holder must respect the following rules of behaviour:
a. Use the chat functionality in good faith;
b. Do not infringe or try to infringe the privacy or rights of the others players;
c. Do not harass or cause distress or inconvenience to any other player;
d. Do not transmit obscene or offensive content;
e. Do not disrupt the normal flow of dialogue;
f. Do not use any indecent or foul language, or make vulgar or threatening statements;
g. Create a username in good taste – Unibet or the game provider reserves the right to change the username if this rule is not respected;
h. Do not argue or bicker with the others players;
i. Exchanges with the others players shall not contain any illegal content, including: (i) pornography or sexually explicit content; (ii) incitation to any kind of hatred, notably based on race, ethnic group, gender, religion, or sexuality; (iii) pejorative terms about illness or disabilities; (iv) promotion, encouragement or facilitation of antisocial behaviour; (v) discrimination or encouragement to discriminate against any social group, or exploitation of vulnerable sections of society; (vi) gratuitous violence, or promotion, encouragement or facilitation of violence, terrorism or others activities that pose a threat to national security; (vii) promotion, encouragement or facilitation of illegal activities; (viii) misleading representations or defamation; (ix) promotion of tobacco, alcohol and drugs; (x) promotion of the tobacco or armaments industry; (xi) any content potentially detrimental to Unibet.
j. Do not advertise or promote third-party websites or activities, even forums;
k. Do not assume a false identity;
l. Do not give or ask personal details;
m. Respect and be courteous and friendly to all participants and chat moderators;
n. Do not spam the chat functionality;
o. Do not try to influence the others players’ actions and thus the outcome of the game through intimidation, abuse or revealing the strength of your hand in a game;
p. Interact with the others players in the table language. On shared network tables, the language is English.
9.6 The chat functionality rules are applicable to the chat functionalities of all the games and Services provided to the Account Holder, as well as to any other tool where the Account Holder can interact with others users of the Website. The chat functionality rules may be complemented by some terms and conditions attached to the games or Services, or be amended from time to time.
10.1 The use of this Sports Book is subject to the regulations imposed by the Regulator (www.mga.org.mt).
10.2 Any dispute relating in any way to the use of this Sports Book should be emailed to [email protected] Should the reply not be considered satisfactory, a request for confidential arbitration can be sent to the Regulator ([email protected]). The arbitrators’ decision shall be binding and may be entered as a judgment in any court of competent jurisdiction.
10.3 Unibet is a member of the ESSA (European Sports Security Association) as well as the EGBA (European Gaming and Betting Association).
10.4 Unibet reserves the right to make changes to the site, betting limits, pay-out limits and offerings.
10.5 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.
10.6 Since 01.07.2012 all stakes on sports betting placed by customer domiciled or ordinarily resident in the Federal Republic of Germany are subject to a 5% tax rate. For this reason Unibet will deduct an amount corresponding to 5% of the gross winnings on all pay-outs to customer domiciled or ordinarily resident in the Federal Republic of Germany. Unibet will not deduct such amount if the value of the bet is equal to or lower than the stake, except in case of a shared position or when Tattersall’s Rule 4, is applied in which cases Unibet will make such deduction. Unibet will not accept a bet where the total odds is equal to or lower than 1.06.
10.7 For complete Betting rules, go to the Unibet Website.
Betting rules are an integral part of the Contract between Unibet and an Account Holder. By accepting Unibet Rules, Account Holder confirms that he has read and understood the Betting rules and that he will abide by them.
11 Supertoto - Superscore
11.1 Unibet acts as a licensee intermediary when providing the Supertoto – Superscore product, which is supplied by Kambi SportsSolution (Alderney) Limited (“Kambi”). Kambi operates Supertoto and Superscore software, in terms of the Remote Gaming Regulations, subject to a licence in Alderney, which licence is held by Kambi, a company incorporated in Alderney and conducting its business and acting fully in compliance with the applicable laws of Alderney.
11.2 For complete Supertoto terms and conditions, go to the Unibet Website.
11.3 For complete Superscore terms and conditions, go to the Unibet Website.
13 Casino - Games - Live Casino
13.1 Game providers – Casino, Games and Live Casino are provided by the following game providers (the “Game Providers”):
13.2 The Casino and Games products are provided to Unibet by the following game providers (as indicated in each game):
a. NetEnt Malta Ltd (“NetEnt”), a wholly owned subsidiary of NETENT AB, registered in Malta under registration number C34838, having its registered office at The Marina Business Centre, Abate Rigord Street, Ta’ Xbiex, Malta. NetEnt is a public company listed on the Nasdaq OMX Stockholm Mid Cap (NET-B). The Casino games provided by NetEnt are hosted and powered by NetEnt on NetEnt’s platform, licensed by the Regulator under licence number LGA/CL4/184/2004.
b. Microgaming Europe Limited (“Microgaming”): the Casino Games provided by Microgaming are hosted and powered by Microgaming on Microgaming’s platform, licensed by the Regulator under licence number LGA/CL4/344/2007.
c. Stakelogic Malta Ltd (“Stakelogic”) a company incorporated under the laws of Malta, registration number C40785, whose registered office is at W Business Centre, Level 4, Triq Dun Karm, Birkirkara, BKR 9033, Malta. The Casino Games provided by Stakelogic are hosted and powered by Stakelogic on the Stakelogic platform, licensed by the MGA under licence number MGA/CL4/1172/2016.
d. Gaming Technology Solutions Ltd (“GTS”) is a company registered in England, having its offices at 2nd Floor, Waterfront House, 1A Wherry Quay, Ipswich, IP4 1AS, owned by Playtech Limited. The Casino Games provided by GTS are hosted and powered by Unibet on Unibet’s platform, licenced by the Regulator under licence number LGA/CL1/106/2000, renewed by the Regulator on 30 November 2010.
e. Play’n Go Malta Ltd ("Play'n Go") is a company registered in Malta, having its registered office at “Vincenti Buildings”, 28/19 (Suite 1026) Strait Street, Valletta, Malta. The Casino Games provided by Play’n Go are hosted and powered by Play’n Go on Play’n Go’s platform licensed by the LGA under its licence number LGA/CL4/823/2013. The Casino games provided by Play’n Go Malta Ltd are currently accessible only on mobile devices.
f. Relax Gaming Limited (“Relax Gaming”), a company registered in Malta, having its offices at 6, The Firs, George Borg Olivier Street, Sliema SLM 1801, Malta. The Casino Games provided by Relax Gaming are hosted and powered on Relax Gaming’s platform, licensed in Malta under licence MGA/CL4/1046/2014, granted by the Malta Gaming Authority.
g. AG Software Limited (“AG Software) a company incorporated under the laws of Malta, registration number C41837, whose registered office is at 135 High Street, Sliema, SLM 1549, Malta. The Casino Games provided by AG Software are hosted and powered by AG Software on AG Software’ platform, licensed by the LGA under licence number LGA/CL4/400/2007.
h. NYX Interactive Malta Ltd (“NYX”), a company incorporated under the laws of Malta, registration number C51711, whose registered office is at Villa Seminia, 8 Sir Temi Zammit Avenue, Ta’ Xbiex XBX 1011, Malta. The Casino Games provided by NYX are hosted and powered by NYX on the NYX platform and licensed by the LGA under licence number LGA/CL4/695/2010.
i. IGT (Gibraltar) Limited (“IGT”), a wholly owned subsidiary of International Game Technology, is registered in Gibraltar under registration number 104586, having its registered office at 57/63 Line Wall Road, Gibraltar. IGT holds a Remote Gaming Licence (#057), issued by the Gambling Division, Government of Gibraltar. International Game Technology is a public company and is listed on the New York Stock Exchange (IGT).
j. Thunderkick Malta Limited (“Thunderkick”), a company incorporated under the laws of Malta, registration number C61908, whose registered office is at Level 5, The Mall Complex, Floriana FRN 1470, Malta. The Casino Games provided by Thunderkick are hosted and powered by Thunderkick on the Thunderkick platform, licensed by the LGA under licence number LGA/CL4/926/2013.
k. Yggdrasil Gaming Ltd ("Yggdrasil"), a company incorporated under the laws of Malta, registration number C57683, whose registered office is at Regent House, Office 35, Bisazza Street, Sliema, SLM 1640, Malta. The Casino Games provided by Yggdrasil are hosted and powered by Yggdrasil on the Yggdrasil platform, licensed by the LGA under licence number LGA/CL4/850/2012.
l. Greentube Malta Ltd (“Greentube”) a company incorporated under the laws of Malta, registration number C38281, whose registered office is at W Business Centre, Level 4, Triq Dun Karm, Birkirkara, BKR 9033, Malta. The Casino Games provided by Greentube are hosted and powered by Greentube on the Greentube platform, licensed by the MGA under licence number MGA/CL4/539/2008.
All bets placed on the Casino are placed respectively on the servers of NetEnt, Microgaming, Stakelogic, GTS, Play’n Go, AG Software, NYX, Thunderkick, Relax Gaming, Greentube or Yggdrasil in Malta; or IGT in Gibraltar, depending on the provider of the game in which the bet is placed.
13.3 The Live Casino is provided to Unibet by the following Game Providers:
a. Evolution Gaming Malta Ltd (“Evolution Gaming”), a company incorporated under the laws of Malta, having its offices at 1091 Portomaso, St Julians, STJ 4013 Malta. The Live Casino games provided by Evolution Gaming are hosted and powered by Evolution Gaming under its licence granted by the LGA under licence number LGA/CL4/664/2010. Evolution Gaming live casino games can be found on the Website in “Live Casino Grande”.
b. NetEnt Malta Ltd (“NetEnt”) is a wholly owned subsidiary of Net Entertainment AB, registered in Malta under registration number C34838, having its registered office at The Marina Business Centre, Abate Rigord Street, Ta’ Xbiex, Malta. NetEnt is a public company listed on the Nasdaq OMX Stockholm Mid Cap (NET-B). The Live Casino games provided by NetEnt are hosted and powered by NetEnt on NetEnt’s platform, licensed by the Regulator under licence number LGA/CL4/184/2004. The NetEnt Live Casino Games can be found on the Website in “Live Casino Royale”.
c. Authentic Gaming Ltd (“Authentic Gaming”) is a wholly owned subsidiary of Authentic Gaming Ltd, registered in Malta under registration number C70582, having its registered office at The Plaza Commercial Centre, Level 8, Bisazza Street, Sliema, SLM 1640, Malta. The Live Casino games provided by Authentic Gaming are hosted and powered by Authentic Gaming on Authentic Gaming’s platform, licensed by the Regulator under licence number MGA/CL4/1249/2016.
All bets placed on the Live Casino are placed respectively on the servers of Evolution Gaming or NetEnt in Malta, depending on the provider of the game in which the bet is placed.
13.4 Unibet is authorised by the Game Providers to represent, promote and market the services of the Casino, Live Casino and Games.
13.5 Unibet receives, holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the Casino, Live Casino and Games.
13.6 Unibet is not liable for any dispute related to the Intellectual property rights attached to the Casino, Games and/or Live Casino.
13.7 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with the Casino, Live Casino and Games exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangement with the Game Providers.
13.8 Casino and Games can be played for free or against payment. As a consequence, the Account Holder understands and acknowledges that no purchase is necessary or required to play Casino and Game products. To be able to play for money, an individual must register and become an Account Holder.
13.9 Unibet and the Game Providers’ employees, licensees, distributors, wholesalers, subsidiaries, agents, retailers and members of their respective immediate families are not eligible to participate in the Casino, Live Casino and Games.
13.10 Specific country exclusions: access to some Games may be restricted in the following countries: Albania, Antigua and Barbuda, Argentina, Bahamas, Belgium, Bulgaria, Burma, Canada, Cape Verde Islands, China, Cook Islands, Croatia, Cuba, Cyprus, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Laos, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mauritania, Mexico, Monaco, Morocco, Nauru, Nigeria, Niue, Norway, Poland, Portugal, Russia, Senegal, Serbia, Sierra Leone, South Africa, South Korea, Somalia, Sudan, Switzerland, Taiwan, Thailand, Turkmenistan, Uzbekistan, and Zimbabwe.
13.11 For complete Live Casino rules, go to the Unibet Website.
15.1 Unibet Poker is an online poker service utilising poker software from Relax Gaming Limited (“Relax Gaming”), whereby Account Holders can play poker against each other on the Relax Network. Relax Gaming is a company registered in Malta, registration number C48994, having its offices at 6, The Firs, George Borg Oliver Street, Sliema SLM 1801, Malta.
15.2 The Relax Network is arranged and operated by Relax Gaming under a Maltese licence number LGA/CL4/917/2013.
15.3 Unibet has licensed Relax Gaming to use its registered trademark “Unibet”.
15.4 Unibet is licensed by Relax Gaming to represent, promote and/or market the Unibet Poker services.
15.5 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with the Unibet Poker, exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangements with Relax Gaming.
15.6 Specific country exclusions: access to Unibet Poker may be restricted in the following countries: Burma, Cuba, India, Libya, Macau, South Korea, Sudan, Zimbabwe.
15.7 For complete Unibet Poker game rules, go to the Unibet Website.
16 Bingo & Side Games
16.1.1 Unibet Bingo is an online bingo service utilising bingo software licensed by Relax Gaming Limited. Relax Gaming Limited is regulated and licensed by the Malta Gaming Authority under license number MGA/CL4/1046/2014.
16.1.2 Unibet is authorised by Relax Gaming LTD to represent, promote and market the Bingo services.
16.1.3 Unibet is authorised by Relax Gaming LTD to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with Unibet Bingo.
16.1.4 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with Unibet Bingo, exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangements with Unibet Bingo.
16.1.5 In the event of a discrepancy between the result showing on the Account Holder's Client Application and the Bingo software, the result showing on the Bingo software shall be the official and governing result of the Bingo Game.
16.2.1 Bingo Games are all single and multi-part pattern Games in the Bingo client. "Bingo" or the "Bingo Games" shall mean the web-based Bingo Game offered and operated by Unibet, including, but not limited to, additional functionalities related thereto such as chat functionality. "Bingo" shall not include Side Games, governed solely by the Unibet Rules and by the Game rules, which can be found on the Website.
16.2.2 “Mini Games” are all Games other than Bingo which can be played within the Bingo client, such as Slots, Scratchcard, Blackjack and Roulette.
16.3.1 The Bingo Games can only be played against payment by an Account Holder.
16.3.2 Specific country exclusions: The Account Holder warrants and represents at all times not to be a resident of Afghanistan, Australia, Denmark, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen.
16.4 Description of the Bingo Game
16.4.1 Unibet expressly reserves the right to change, decrease or increase the following set-up of the Bingo Games, notably but not limited to its frequency or amount:
a. A new Bingo Game is played every other minute, as several rooms have several Bingo Games;
b. A new ball is called approximately every three seconds;
c. A minimum purchase of one ticket is required in a Bingo Game. The maximum number of tickets that can be purchased in a Game varies from 6 to 120.
16.4.2 Bingo is played in “autoplay” as default mode, whereby the Account Holder will always be notified of a winning Bingo ticket. Even in the event of the Account Holder choosing to disable the “autoplay” mode, winnings will automatically be allocated to their Unibet Account.
16.4.3 The Account Holder can purchase a number of cards for a Bingo Game to be played at a given time in the future through the bulk buy purchasing tool.
16.4.4 The purchase of Bingo tickets is final.
16.4.5 In the case that there is more than one winning ticket, the Prize will be split equally amongst the winners.
16.5 Bingo Vouchers rules
16.5.1 A Bingo Voucher is free value to be used to purchase Bingo tickets and/or play Mini Games which Unibet can award to the Account Holder. The Account Holder can earn Bingo Vouchers through promotions advertised on the Website, as a Prize for playing chat games, or through Bingo loyalty.
16.5.2 A Bingo Voucher can never be withdrawn, but winnings from a Bingo Voucher can be.
16.5.3 The Account Holder can use the Bingo Voucher to purchase Bingo tickets or play Mini Games.
16.5.4 The Bingo Voucher will expire if it has not been used by set expiry date after it was credited in the Account Holder’s Account.
For complete Bingo game rules, go to the Unibet Website.
17 Claims and disputes
17.1 Any claim regarding a transaction in conjunction with a Unibet Account shall be made to Unibet within six months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Unibet reserves the right, at its own discretion, not to consider the claim.
17.2 If an Account Holder wishes to lodge a complaint, it should do so with Unibet's Customer Support using the contact details on the “Get Help” page on the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The complainant may also lodge a complaint within the Regulator at [email protected]
17.3 The complaint must contain clear and unequivocal information about the Account Holder's identity, and shall give all the relevant details that gave rise to the complaint. Unibet will immediately look into any complaint made to it or to the Regulator.
17.4 Unibet will inform the Account Holder or, where the complaint was referred to Unibet by the Regulator, the Regulator of the results of its investigations within twenty-one (21) days from the date on which the complaint has been lodged with Unibet.
17.5 You may also use the Online Dispute Resolution Platform but this will take you to the (aforementioned) ADR and may prolong the process of resolving your dispute. For ODR Platform please follow: ODR Platform.
17.6 Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Place of the Contract.
17.7 If a dispute should occur between Unibet and the Account Holder, Unibet will make accessible to the Account Holder a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if Unibet deems it necessary or if it is required by a legitimate authority.
Any substantial amendment to Unibet Terms & Conditions shall be notified in advance by Unibet to the Account Holder before coming into effect.
Our Terms and Conditions have been updated.
As former Head of Marketing at Bet365, Matthew Glazier has a wealth of experience in the betting industry. He continues to provide dynamic content for a range of websites and specialises particularly in football and golf, all the while supporting his beloved Tranmere Rovers.